voice bots and
voice AI agents
With Voicebot and Voice AI Agents, customer service speaks with AI!
Voice AI Agents offer immediate assistance and natural conversations, 24/7, automatically manage requests, reducing waiting times and improving the customer experience.
In a world where speed is everything, having a service always available can make the difference between retaining a customer or losing them.
Volumes
Voice bots support call volume management.
Costs reduction
They help reduce customer service costs.
24/7 availability
Voice bots provide ongoing support, improving response times and customer service accessibility.
Voicebot use case
How to quickly identify qualified leads with no need to overload your team?
With a voicebot, you can automate call qualification and routing in real time.
When a user calls, the voicebot interacts with natural language, collecting key information: name, specific need, budget and urgency and much more.
✅ If the lead is qualified, the voicebot transfers the call to the most suitable operator.
✅ If more details are needed, they send a summary of the conversation to the CRM for targeted follow-up.
✅If the contact is not relevant, the voicebot proposes automated alternatives (e.g. sending information material).
The result? Less waiting time, more efficiency, and quality leads for the sales team.
Voice AI agents
How to create
a voicebot?
Integrate advanced voicebots for your organization without having to develop an infrastructure from scratch.
You can manage dynamic voice conversations, without perceptible latency, and offer users a fluid and natural interaction.
We do not just offer a technology: our team of experts guides companies in every phase, from design to production of the voicebot. We support each customer with consulting, best practices and continuous optimization, so that the voicebot is not just a voice assistant, but a real added value for the business.
With Crafter.ai you can customize the conversation flow, integrate the bot with the desired voice channel, such as telephone switchboards or voice assistants, to enable voice interactions in any language.
Monitor conversations
An analytics dashboard is essential to monitor, optimize and improve the performance of a voicebot.
Through real-time data and detailed metrics,
companies can understand user behavior and refine interactions.
You can monitor interaction volume, completion rate, Intent Recognition, average conversation time, service escalation rates etc.
You can use this data to identify pain points, optimize responses, personalize the experience
and measure ROI.
Voice bots
Application Overview
Customer care voicebot
Voice bots improve the user experience by allowing you to serve more customers in less time and contribute to the omnichannel customer care strategy.
Order and shipping tracking
Voice assistants can be used to make it easier to create an order or check its status and shipping.
Travel voice assistant
The voice assistant provides assistance with reservations, checks in, sends reminders, and facilitates the consultation of an itinerary.
Sales Voicebot
Voice assistants interact with potential customers, suggest products, and assist customers in completing purchases.
Vocal assistants
Voicebots can schedule meetings and send reminders, record minutes, and access data or reports.
Triage voicebot
Healthcare voicebots facilitate triage procedures, appointment scheduling, reminder sending, and patient registration.
Voice bots market
Voice AI agents
in numbers
According to IndustryArc, the Voicebot market size is estimated to reach $98.2 billion by 2027, growing at a compound annual growth rate (CAGR) of 18.6%.
According to PWC data, customers who have used voice assistants feel more comfortable with this technology and are more likely to invest in other connected devices.
%
Customers who prefer voice technology
%
Users who use voicebots to make purchases
%
Consumers satisfied with voice interaction
About us
Our customers
Chatbot integration has transformed our customer care service.
With Gea we are able to listen and respond better to our customers’ requests.
Insights
Voice traffic continues to dominate business-to-customer interactions. The most significant difference between text-based chatbots and voice-activated voicebots is how we interact with them.
Chatbot vs Voicebot
Integrating a chatbot or voicebot into your website, application or device is the future of any business that wants to focus on customer satisfaction. For this reason, artificial intelligence solutions such as virtual assistants, smart speakers and biometric technologies are now an integral part of the user experience for all of us.
Chatbot and IVR comparison
Many people argue that IVR is still necessary because they had a bad experience with the advent of the first chatbots. In recent years, technology has made great strides and chatbots are evolving day by day.
Chatbots and AI agents
What is the difference between chatbots and AI agents? While we are still digesting the word “LLM” we are faced with yet another buzzword and a new technology to implement.
Voice AI Agents Complete Guide
Voice AI agents are revolutionizing the way companies interact with their customers, transforming customer service, reducing operating costs and improving the user experience. This technology, based on artificial intelligence and speech recognition, allows you to manage conversations in a natural and efficient way, offering quick and relevant answers to user requests.