Customer care
AI agents
Customer care AI agents are AI-based customer support tools.
Like chatbots, they have become a must-have for any industry looking to increase efficiency and improve customer satisfaction.
In today’s digital world, businesses need to respond quickly to customer needs, and customer care AI represents a revolution in this space.
AUTOMATION
Reduce costs and users’
waiting times
Personalization
Offer a personalized user experience
GENERATIVE AI
Provide relevant, accurate and safe answers
thanks to our RAG system
SORGENIA’S CUSTOMER CARE
AI AGENT
Gea is Sorgenia’s customer care AI agent that responds in real time to customer requests and carries out operational activities, such as up-selling and cross-selling proposals, lead generation, support in filling out forms, generating quotes, transferring the conversation to the operator of contact centers
and much more.
AI agent platform
EXTEND THE
OPERATIONAL CAPACITY
With Crafter.ai you can create scalable and accessible customer care AI agents, significantly extending your team’s operational capabilities.
Thanks to its ease of use, even organizations without specialized resources can create Al agents that provide an omni-channel, multilingual user experience.
Via API, our customer care chatbots can be easily integrated into external systems such as CRM, WhatsApp and social media, optimizing operational efficiency.
Furthermore, the handover module allows you to transfer the conversation to a human operator at any time.
Finally, the RAG system ensures complete control over your data, allowing precise and secure responses.
IDENTIFY AREAS FOR IMPROVEMENT
Crafter.ai analytics offer advanced tools to monitor operator performance and optimize customer service.
The dashboard allows for a complete overview of data from conversations between users, AI agents and operators, allowing managers and supervisors to evaluate the effectiveness of interactions and identify areas for improvement.
This detailed view supports strategic decisions, improves customer satisfaction and increases company competitiveness.
Furthermore, the integration of Al agents transforms the customer care model from reactive to proactive, anticipating customer needs and offering personalized solutions.
AI customer care
Application overview
Self Customer Care
Automate repetitive tasks, reducing operator workload and improving business productivity.
Help desk
Troubleshooting, management of assistance requests and resolution of technical problems.
Feedback collection
Collecting feedback and personalized interactions, sending follow up requests and outbound promotions.
Lead generation
AI agents collect customer contact information to facilitate agents’ follow-up activities.
Pre-Sales
Management of pre-sale information requests, support in filling out forms, up-selling and cross-selling.
Post Sales
Customer assistance, access to customers’ data and order history, sending suggestions and promotions.
AI agents market
The numbers of customer care AI agents
According to a recent IDC study on conversational AI, 41% of organizations use AI-powered co-pilots for customer service and 60% have implemented them for IT help desks.
Statistics show that AI agents are redefining AI customer care by automating repetitive tasks, reducing response times and personalizing interactions.
%
cost reduction thanks to AI agents for customer care
%
Improved collaboration between operators
%
customers who prefer to interact with AI agents
About us
Our customers
Crafter.ai has revolutionized our customer care, improving operational efficiency and customer satisfaction.
Crafter.ai is extremely simple and usable for our customers and integrates seamlessly into our systems.
Insights
AI is transforming customer care, making it more efficient and personalized. In these insights, we explore use cases, articles and market trends. Find out how companies are leveraging AI agents to improve customer experience, optimize processes and increase satisfaction.
Generative AI Contact Center
How is the role of agents changing within generative contact centers? The ability to integrate generative artificial intelligence into Contact Center interactions has radically changed the way companies interact with their customers.
AI agents in customer service
AI agents in customer service are setting new standards in customer experience. During the Athics webinar “AI Customer experience” we explored how artificial intelligence is revolutionizing interactions between companies and customers.
Generative AI Customer Care
An example of Customer Care with generative AI: Bruno is Vega Carburanti’s self-care automation chatbot that provides assistance, facilitates access to the “My Vega” reserved area and answers questions about the company’s products and services.
Help Desk & Lead generation
Nuovenergie Spa’s helpdesk chatbot manages first-level assistance in the pre-sales and post-sales phase and integrates the lead generation functionality to facilitate contact and follow-up activities by agents.