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Virtual Agents for Banking

Virtual Agents for Banking

Virtual agents for banking are intelligent systems based on conversational and generative artificial intelligence, designed to interact with customers and operators through natural language, in a fluid, contextual and increasingly human way. Powered by large language...
chatbot or voicebot? that is the question.

chatbot or voicebot? that is the question.

Chatbots and voicebots – Customer satisfaction is the basis of every business’ success and when we talk about “satisfaction” we mean easy interaction, accuracy and quality of information. Deloitte study “Chat, Talk, Touch” reports that over 70%...
CHATBOTs in “energy & UTILITy” business

CHATBOTs in “energy & UTILITy” business

Chatbots in energy market – Energy and utilities market is a “service-oriented” business by definition and machine learning-based chatbots can bring this service at maximum levels. Customer experience and satisfaction for companies operating in this field are as...
conversational commerce with ai chatbots

conversational commerce with ai chatbots

Conversational commerce with chatbots – As stated in “The Cluetrain Manifesto”, the 95 thesis publication posted on the web in 1999 as a manifesto for business companies operating in the modern interconnected market, “markets are...
artificial intelligence and empathy

artificial intelligence and empathy

Artificial intelligence and empathy – Science fiction has often described artificial intelligence as something that could dominate or even enslave humans. Today AI is an integrant part of our daily lives, when we use our phone’s vocal assistant, domotics devices,...
the  strategy to create your chatbot

the strategy to create your chatbot

Chatbot creation strategy – Artificial intelligence and chatbots help organizations to take aware and fast decisions, while increasing companies’ efficiency and productivity and improve “user experience”. According to a research conducted by...