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AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
AI Agents for marketing

AI Agents for marketing

AI agents for marketing integrated into social media and instant messaging are already part of the marketing strategy of competitive companies. Opening of a two-way dialogue and personalized communication with the customer is the basis for building relationships and...
Social media virtual assistants

Social media virtual assistants

Social media virtual assistants -According to Facebook data, 2 billion messages are exchanged between people and companies every month. Whatsapp, Telegram, Messenger, Instagram, Slack are communication channels between people, but also between people and businesses. A...
Conversational ai marketing

Conversational ai marketing

Conversational AI marketing – Marketing strategies have changed drastically in recent years: thanks to the evolution of technologies, but also following the change in consumer preferences towards direct access channels and participatory models. Conversational AI...
chatbots for digital marketing

chatbots for digital marketing

Chatbots for digital marketing – Chatbots are becoming increasingly essential in digital marketing and engagement marketing on social media. Even large companies like Twitter or Facebook have noticed this, dedicating more and more space to chatbots. THE ROLE OF...