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retail chatbots to customize purchasing experience

retail chatbots to customize purchasing experience

The integration of retail chatbots technology into the retail sector has become increasingly popular important for attracting customers to physical stores and creating engaging shopping experiences. The use of advanced technologies such as virtual and augmented...
conversational AI shopping experience

conversational AI shopping experience

Billions of people around the world actively use messaging applications, such as WhatsApp, WeChat, Messenger (Statista 2022), revealing how the future of marketing and e-commerce develops within conversations, through these channels. Source: Statista.com: active users...
ai for a personalized customer experience

ai for a personalized customer experience

According to a survey conducted by Forrester Consulting in September 2022 and commissioned by CSG Systems International: among over 480 CX executives, 60% said they have invested in customer engagement solutions (CES) in response to users’ changing expectations...
How to create an effective chatbot

How to create an effective chatbot

The ability to understand the context and return correct answers in natural language are now the least that can be expected from an artificial intelligence solution. In our recent webinar “The secret of an effective chatbot” we talked about the importance of the...
CHATBOT UNIVERSE

CHATBOT UNIVERSE

HOW MANY TYPES OF CHATBOTS EXIST? The gaze of large and small companies is now projected towards the universe of chatbots, confirming analysts’ forecasts: “By 2027, chatbots will become the main customer support channel for about a quarter of organizations...
how to integrate a chatbot in your company: checklist

how to integrate a chatbot in your company: checklist

2023 will be the year of chatbots.The diffusion of LLMs – Large language models, such as ChatGPT, has helped to raise the level of attention and curiosity with which companies and consumers look at these technologies. If it is clear to everyone that artificial...