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retail chatbots to customize purchasing experience

retail chatbots to customize purchasing experience

Retail chatbots are emerging as key tools for creating personalized and seamless interactions, even within physical stores. In the retail world, offering a personalized customer experience has become essential to differentiate yourself from the competition and...
conversational Shopping with AI

conversational Shopping with AI

According to the latest industry analyses, Conversational AI Shopping is set to become one of the pillars of the customer experience in retail. Grand View Research predicts that the global Conversational AI market will reach 26.6 billion by 2030, a sign of growing...
ai for a personalized customer experience

ai for a personalized customer experience

According to a survey conducted by Forrester Consulting in September 2022 and commissioned by CSG Systems International: among over 480 CX executives, 60% said they have invested in customer engagement solutions (CES) in response to users’ changing expectations...
How to create an effective chatbot

How to create an effective chatbot

The ability to understand the context and return correct answers in natural language are now the least that can be expected from an artificial intelligence solution. In our recent webinar “The secret of an effective chatbot” we talked about the importance of the...
How many chatbot types are there?

How many chatbot types are there?

What chatbot types are best suited to different business needs? And how many types of chatbots are there? Chatbots have become increasingly popular tools in companies in every sector, thanks to their ability to automate interactions with customers, improve user...
how to integrate a chatbot in your company: checklist

how to integrate a chatbot in your company: checklist

2023 will be the year of chatbots.The diffusion of LLMs – Large language models, such as ChatGPT, has helped to raise the level of attention and curiosity with which companies and consumers look at these technologies. If it is clear to everyone that artificial...