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HOW AI IN UTILITIES ARE TRANSFORMING THE ENERGY INDUSTRY

HOW AI IN UTILITIES ARE TRANSFORMING THE ENERGY INDUSTRY

AI in Utilities is becoming the beating heart of the Energy & Utilities sector, with transformations that promise to reduce human error, improve operational efficiency and enable new decentralized models.  According to IBM, 74% of companies in the Energy &...
HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

“AI in Telco” refers to the set of artificial intelligence technologies, applications and solutions developed specifically for the telecommunications sector. In practice, it is the strategic use of AI to improve all the key areas of a Telco operator, such as: Customer...
AI for customer service

AI for customer service

According to Gartner, three technologies will drive the AI for ​​Customer Service revolution by 2028: generative AI, conversational user interfaces (CUIs), and digital customer service. These tools will enable companies to respond more quickly, accurately, and in a...
AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
How do Autonomous AI Agents talk to each other?

How do Autonomous AI Agents talk to each other?

Until a few years ago, the concept of machine customer introduced by Gartner referred to connected devices capable of performing automated actions on behalf of users, such as purchasing goods, booking services or sending requests for assistance. Today, however, we...