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HOW AI IN UTILITIES ARE TRANSFORMING THE ENERGY INDUSTRY

HOW AI IN UTILITIES ARE TRANSFORMING THE ENERGY INDUSTRY

AI in Utilities is becoming the beating heart of the Energy & Utilities sector, with transformations that promise to reduce human error, improve operational efficiency and enable new decentralized models.  According to IBM, 74% of companies in the Energy &...
HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

“AI in Telco” refers to the set of artificial intelligence technologies, applications and solutions developed specifically for the telecommunications sector. In practice, it is the strategic use of AI to improve all the key areas of a Telco operator, such as: Customer...
AI for customer service

AI for customer service

According to Gartner, three technologies will drive the AI for ​​Customer Service revolution by 2028: generative AI, conversational user interfaces (CUIs), and digital customer service. These tools will enable companies to respond more quickly, accurately, and in a...
AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
The era of machine customers

The era of machine customers

Nowadays, more and more smart devices are connected to the Internet and more and more people are using intelligent virtual assistants, such as Siri and Cortana, that guide consumers’ purchasing choices and are able to take charge of device operations, such as...