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How to Reduce Customer Service Costs with AI

How to Reduce Customer Service Costs with AI

How to reduce customer service costs? It doesn’t mean cutting staff or lowering service quality. It means rethinking the operating model, automating what doesn’t generate value, and freeing up resources for activities with greater strategic impact....
HOW AI IN UTILITIES ARE TRANSFORMING THE ENERGY INDUSTRY

HOW AI IN UTILITIES ARE TRANSFORMING THE ENERGY INDUSTRY

AI in Utilities is becoming the beating heart of the Energy & Utilities sector, with transformations that promise to reduce human error, improve operational efficiency and enable new decentralized models.  According to IBM, 74% of companies in the Energy &...
HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

HOW AI IN TELCO IS TRANSFORMING THE TELECOMMUNICATIONS INDUSTRY

“AI in Telco” refers to the set of artificial intelligence technologies, applications and solutions developed specifically for the telecommunications sector. In practice, it is the strategic use of AI to improve all the key areas of a Telco operator, such as: Customer...
Agentic AI for customer service

Agentic AI for customer service

According to Gartner, the AI ​​Customer Service revolution is no longer limited to generative AI alone, but will evolve into an Agentic AI for customer service system:. Infact, by 2029, agentic AI will autonomously resolve 80% of common customer service issues without...
AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
How do Autonomous AI Agents talk to each other?

How do Autonomous AI Agents talk to each other?

Until a few years ago, the concept of machine customer introduced by Gartner referred to connected devices capable of performing automated actions on behalf of users, such as purchasing goods, booking services or sending requests for assistance. Today, however, we...