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conversational AI in contact centers: the Superhuman Agent

conversational AI in contact centers: the Superhuman Agent

Conversational AI in contact centers – Technological progress is the basis of personalized assistance as it allows for data collection and analysis and building “one to one” relationships with the end customer. However: to provide a personalized...
VxA: virtual assistants winning formula

VxA: virtual assistants winning formula

AI Virtual Assistants – Seatbelt fastened for virtual assistants take off. Gartner data do not leave any doubt about it: by 2025, 50% of employees will interact with virtual assistants on a daily basis (compared to 2% in 2019) We are all familiar with virtual...
no code ai revolution

no code ai revolution

No code AI for business – Companies that plan to implement artificial intelligence solutions often find themselves facing difficulties due to a lack of skills and high development costs. A Deloitte study dating back to 2017, reported the difficulties of...
Conversational AI user experience

Conversational AI user experience

Conversational AI User Experience – Conversational AI is disrupting the way of working and doing business, by making human-machine interaction easier through natural language. Conversational UI are not only meant to automate repetitive tasks, but also to change...
building a positive future with AI

building a positive future with AI

Conversational AI business automation – Simplification and “being architect of a positive future”: these are the two trends on which the Capgemini Technovision 2020 report focuses. Simplicity is meant to manage the volume of data coming from the...
Conversational AI & internet of things

Conversational AI & internet of things

Conversational AI and IOT – According to Forbes by 2025 there will be over 100 billions connected devices in the world. The massive quantity of data generated by IOT devices and sensors is huge and artificial intelligence will play a crucial role to analyze and...
No Code Conversational AI

No Code Conversational AI

No code Conversational AI – According to MarketsandMarkets research of July 2020, Conversational AI global market size will reach 13,9 billions of dollars by 2025 with an annual compound growth rate of 21,9%. Source: MarketsandMarkets Conversational AI market is...
future proof technologies

future proof technologies

AI hyperautomation in business companies – A mix of new technologies, market needs and new corporate dynamics is changing the way we work, make transactions and handle our daily life activities. As reported in Pega Systems Report “Future Proof Technologies 2025”...
building digital culture with ai

building digital culture with ai

Digital culture with AI – Today we are going to talk about how conversational AI may contribute to digital culture, taking a cue from Capgemini report “The Digital Culture Challenge”. what is digital culture? Digital culture with AI – Corporate...
next stop: artificial intelligence

next stop: artificial intelligence

AI business solutions market – Artificial Intelligence market is wide and aiming to keep the pace of the exponential growth registered from 2016, and according to Statista.com will reach almost 90 millions dollars in investments in 2025. Source: Statista.com AI...