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santa claus virtual assistant

santa claus virtual assistant

Virtual assistants at Christmas – This Christmas we imagined a special virtual assistant, assisting Santa Claus with gifts deliveries. Coping with large volumes of requests and organizing deliveries respecting customer needs and expectations is not Santa’s...
self service customer care

self service customer care

In today’s digital world, customers expect fast, personalized support available 24/7. Organizations can meet these demands through self service customer care solutions. Gartner predicts that by 2029, agentic artificial intelligence will autonomously resolve 80% of the...
conversational ai phygital side

conversational ai phygital side

a recap from our speech intervention to Smart Export Academy Conversational AI and Phygital – “Phygital Experiences and Internationalization” was the theme of the webinar organized by Federica Web Learning – Federico II University of Naples last December...
virtual agents never stop learning

virtual agents never stop learning

Virtual agents continuous learning – What makes the user experience truly positive? Response speed, convenience, consistency, friendliness, but also empathy and “human touch”. These are the elements that emerge from PriceWaterhouseCooper’s...
Social media virtual assistants

Social media virtual assistants

Social media virtual assistants -According to Facebook data, 2 billion messages are exchanged between people and companies every month. Whatsapp, Telegram, Messenger, Instagram, Slack are communication channels between people, but also between people and businesses. A...
AI PREDICTIONS 2022

AI PREDICTIONS 2022

AI predictions 2022 – Forrester Research’s 2022 Forecast Report explores the dynamics and trends that will impact the business next year. Companies that want to compete in the new market changed by the Covid 19 pandemic must be bold and definitively...
conversational ai events 2021

conversational ai events 2021

Conversational AI events 2021 – November will be a month full of events for Athics and CRAFTER.AI ™! Today, Thursday November 11th, we will talk about “Conversational AI in the Energy market” at the AI ​​Application Talk roundtable reserved for the...
REAL TIME CUSTOMER EXPERIENCE

REAL TIME CUSTOMER EXPERIENCE

Real time customer experience – The secret to the competitive advantage in terms of customer experience lies in the ability to make decisions and to respond in real time. To give a definition of “real time” on the market and how companies are facing...
virtual supply chain assistants

virtual supply chain assistants

Virtual supply chain assistants – An Oracle survey on the future of customer experience conducted on a sample of international senior executives, reports that virtual agents will save more than $8 billion costs per year by 2022. Companies are now more aware of...
Conversational ai marketing

Conversational ai marketing

Conversational AI marketing – Marketing strategies have changed drastically in recent years: thanks to the evolution of technologies, but also following the change in consumer preferences towards direct access channels and participatory models. Conversational AI...