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AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
gpt travel ai agents to innovate the travel industry

gpt travel ai agents to innovate the travel industry

The travel industry is undergoing a profound transformation thanks to the introduction of GPT Travel AI agents, which are becoming an integral part of travel planning, booking and management processes. These intelligent systems are redefining the way travelers...
A quick guide to AI Agents

A quick guide to AI Agents

In this guide to AI agents, you’ll discover how these autonomous applications go beyond the traditional capabilities of generative AI models, combining logic, reasoning, and access to external information to achieve specific goals. In simple terms, an AI agent is an...
Generative intelligence in the editorial industry

Generative intelligence in the editorial industry

Generative intelligence is changing the use of content and the journalist’s profession.This is not a distant or hypothetical revolution, but a reality already underway in newsrooms around the world, as emerged during the recent AI in the newsroom webinar,...
What is rag technology?

What is rag technology?

RAG Technology (Retrieval Augmented Generation) is a tecnique that combines two approaches: the ability to retrieve updated information from reliable sources (retrieval) and the generation of natural language texts (generation). This combination allows you to create...
data base chatbots to access information

data base chatbots to access information

Data Base chatbots (or DB chatbots) take Conversational AI to a new level through chatbot and database integration, enabling unprecedented personalization, efficient data management and enhanced customer support. In this article, we will explore the benefits of Data...
WHY using a whatsapp CHATBOT

WHY using a whatsapp CHATBOT

Why using a WhatsApp chatbot is a question that every manager responsible for omnichannel communication and one-to-one marketing strategy should ask to offer customers an engaging experience across multiple channels.The chatbot can be integrated with other customer...
artificial intelligence in europe

artificial intelligence in europe

Artificial intelligence in Europe is growing: the European technology landscape is rapidly transforming thanks to the explosion of AI solutions. In Italy and the rest of the continent, AI is becoming a key tool for business innovation and competitiveness. In 2023,...
let’s talk about Generative ai contact center

let’s talk about Generative ai contact center

How is the role of agents changing within generative contact centers? The ability to integrate generative AI into contact center interactions has fundamentally changed the way companies interact with their customers. We are therefore moving towards a Generative AI...