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HOW TO USE PREDICTIVE AI

HOW TO USE PREDICTIVE AI

Predictive AI uses machine learning algorithms to analyze large amounts of historical data and identify recurring patterns. These patterns are then applied to predict future behaviors, such as a customer’s purchasing preferences, churn risk, or the best time to...
AI for customer service

AI for customer service

According to Gartner, three technologies will drive the AI for ​​Customer Service revolution by 2028: generative AI, conversational user interfaces (CUIs), and digital customer service. These tools will enable companies to respond more quickly, accurately, and in a...
How to use ai in small business

How to use ai in small business

How to use AI in small business? Artificial intelligence is no longer the exclusive domain of large technology companies. Today, even small and medium-sized businesses can leverage this technology to optimize processes, improve productivity, and offer more effective...
Voice Ai agents

Voice Ai agents

Complete Guide to the Voice AI Agents Conversation Revolution Voice AI agents are revolutionizing the way companies interact with their customers, transforming customer service, reducing operating costs and improving the user experience. This technology, based on...
CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

CHATBOTS AND AI AGENTS: WHAT IS THE DIFFERENCE?

What is the difference between chatbots and AI agents? While we are still digesting the word “LLM” we find ourselves faced with yet another buzzword and a new technology to implement. In his recent speech at CES 2025, Nvidia CEO Jensen Huang defined the “next giant AI...
AI agents in customer service

AI agents in customer service

AI Agents in customer service are setting new standards for Customer Experience. During the Athics webinar “AI Customer Experience”, we explored how artificial intelligence is revolutionizing interactions between companies and customers alongside Letizia Olivari,...
gpt travel ai agents to innovate the travel industry

gpt travel ai agents to innovate the travel industry

The travel industry is undergoing a profound transformation thanks to the introduction of GPT Travel AI agents, which are becoming an integral part of travel planning, booking and management processes. These intelligent systems are redefining the way travelers...
A quick guide to AI Agents

A quick guide to AI Agents

In this guide to AI agents, you’ll discover how these autonomous applications go beyond the traditional capabilities of generative AI models, combining logic, reasoning, and access to external information to achieve specific goals. In simple terms, an AI agent is an...
Generative intelligence in the editorial industry

Generative intelligence in the editorial industry

Generative intelligence is changing the use of content and the journalist’s profession.This is not a distant or hypothetical revolution, but a reality already underway in newsrooms around the world, as emerged during the recent AI in the newsroom webinar,...
What is rag technology?

What is rag technology?

RAG Technology (Retrieval Augmented Generation) is a tecnique that combines two approaches: the ability to retrieve updated information from reliable sources (retrieval) and the generation of natural language texts (generation). This combination allows you to create...