by Eleonora | Jan 13, 2022 | crafter.ai-EN
Customer experience with AI – Customer centricity, sustainability, automation and innovation: these are the trends that will shape the customer care strategy of companies that want to compete on the market in 2022. These trends are further accelerated by...
by Eleonora | Dec 30, 2021 | crafter.ai-EN
2022 Conversational AI trends – A new year is about to begin and it is time for predictions: what is the expected trend of the conversational AI market? We focus on 3 areas in particular: general growth of the AI market, the role of “no code AI”...
by Eleonora | Dec 23, 2021 | crafter.ai-EN
Virtual assistants at Christmas – This Christmas we imagined a special virtual assistant, assisting Santa Claus with gifts deliveries. Coping with large volumes of requests and organizing deliveries respecting customer needs and expectations is not Santa’s...
by Eleonora | Dec 16, 2021 | crafter.ai-EN
Self service customer care – According to Gartner, 56% of organizations respond to customer needs by increasing the number of contact channels available. Gartner research shows that increasing the number of channels results in an increasing number of inbound...
by Eleonora | Dec 9, 2021 | crafter.ai-EN
a recap from our speech intervention to Smart Export Academy Conversational AI and Phygital – “Phygital Experiences and Internationalization” was the theme of the webinar organized by Federica Web Learning – Federico II University of Naples last December...
by Eleonora | Dec 2, 2021 | crafter.ai-EN
Virtual agents continuous learning – What makes the user experience truly positive? Response speed, convenience, consistency, friendliness, but also empathy and “human touch”. These are the elements that emerge from PriceWaterhouseCooper’s...
by Eleonora | Nov 25, 2021 | crafter.ai-EN
Social media virtual assistants -According to Facebook data, 2 billion messages are exchanged between people and companies every month. Whatsapp, Telegram, Messenger, Instagram, Slack are communication channels between people, but also between people and businesses. A...
by Eleonora | Nov 18, 2021 | crafter.ai-EN
AI predictions 2022 – Forrester Research’s 2022 Forecast Report explores the dynamics and trends that will impact the business next year. Companies that want to compete in the new market changed by the Covid 19 pandemic must be bold and definitively...
by Eleonora | Nov 11, 2021 | crafter.ai-EN
Conversational AI events 2021 – November will be a month full of events for Athics and CRAFTER.AI ™! Today, Thursday November 11th, we will talk about “Conversational AI in the Energy market” at the AI Application Talk roundtable reserved for the...
by Eleonora | Nov 4, 2021 | crafter.ai-EN
Real time customer experience – The secret to the competitive advantage in terms of customer experience lies in the ability to make decisions and to respond in real time. To give a definition of “real time” on the market and how companies are facing...
