AI agent for customer service

Success Story

The AI agent for customer service of Centrale del Latte di Torino is designed to automate the most frequent customer questions regarding promotional campaigns and loyalty point collections, reducing the impact on customer service.

Scenario

Centrale del Latte Torino fosters customer loyalty through promotions, educational initiatives, events, and loyalty point programs, which generate a high volume of information requests that need to be managed via traditional contact channels such as phone lines and emails.

To efficiently handle recurring customer questions about new loyalty point programs and prize distribution, Centrale del Latte Torino’s marketing team chose a self care automation solution to implement an AI agent for customer service capable of providing fast and automated responses.

Tapporosso
AI Agent

Thanks to integration with Generative AI, Tapporosso AI agent delivers natural and rapid responses to the most common inquiries, easing the load on phone lines and email channels. Frequently requested topics include loyalty program rules and deadlines, product information, rewards, and point tracking cards.

In addition to automated Q&A management, the chatbot also handles event bookings at the Latteria, such as birthdays or business lunches, guiding users through the collection of required information and automatically forwarding the request to the dedicated team, which then contacts the customer to finalize the booking.