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Generative AI in Contact Centers

Generative AI in Contact Centers

The integration of Generative AI in Contact Center is changing customer care interactions. Generative AI becomes a virtual colleague to support human activity, which remains, however, central to the task of supervising, adapting, controlling and orienting the...
The real face of Generative AI

The real face of Generative AI

According to the McKinsey report, “The Economic Potential of Generative AI,” the economic potential of generative AI is estimated at between $2.6 and $4.4 trillion annually, equivalent to approximately 4–8% of global GDP. Compared to previous estimates,...
Artificial intelligence in tourism

Artificial intelligence in tourism

Artificial intelligence in tourism offers innovative solutions that improve operational efficiency, personalize the customer experience and optimize decision-making processes.According to a Gartner survey, 85% of interactions in the tourism sector will be managed...