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Generative AI in Contact Centers

Generative AI in Contact Centers

The integration of Generative AI in Contact Center is changing customer care interactions. Generative AI becomes a virtual colleague to support human activity, which remains, however, central to the task of supervising, adapting, controlling and orienting the...
The impact of generative AI on the future of work

The impact of generative AI on the future of work

Generative AI has the potential to change the anatomy of work by empowering individual workers and automating tasks that impact daily productivity levels. This is what emerges from the McKinsey research “The economic potential of generative AI: The next...
GENERATIVE AI OPPORTUNITIES AND RISKS

GENERATIVE AI OPPORTUNITIES AND RISKS

According to the latest McKinsey report “The economic potential of generative AI”, the value of generative AI can be estimated between 2.6 trillion dollars up to a maximum of 4.4 trillion dollars a year: the equivalent of 4.4% of world production....
chat gpt 3 and no code ai: together they win

chat gpt 3 and no code ai: together they win

Chat GPT – 3 and No Code AI – In less than a week after launch, Chat GPT-3 reached 1 million users and filled the social feeds of thousands of users, thrilled by the exceptional capabilities of answering the most disparate questions and by the bot’s...
Artificial intelligence in tourism

Artificial intelligence in tourism

Artificial intelligence in tourism offers innovative solutions that improve operational efficiency, personalize the customer experience and optimize decision-making processes.According to a Gartner survey, 85% of interactions in the tourism sector will be managed...