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Conversational AI for customer care

Conversational AI for customer care

Customer Care Conversational AI – According to IBM data, businesses spend $1.3 trillion on 265 billion customer service calls each year, generating costs for 1,3 trillions of dollars.  These costs may be dramatically reduced thanks to Conversational AI Agents,...
Conversational ai for business

Conversational ai for business

Conversational AI for business – According to a PricewaterhouseCoopers’ research, 86% of corporates are considering AI as an integrant part of their organization in 2021. Artificial intelligence is placed at the first place by 72% of Chief Information...
conversational ai in education

conversational ai in education

Conversational AI in education – Nowadays, response times and user experience can make the difference with users interaction and education players like Universities cannot underestimate the added value of artificial intelligence to streamline interactions with...
building relationships with chatbots

building relationships with chatbots

Chatbots for relationship marketing – Back in 1999 Don Peppers and Martha Rogers wrote about the potential of one to one marketing, in the publication that launched Customer Relationship Management: “The One to One Future: Building Relationships One Customer at...
Virtual agents FOR INSURANCE

Virtual agents FOR INSURANCE

Virtual agents for insurance – Insurance companies recognize the potential of artificial intelligence solutions in terms of customer experience. As IBM reports, 95% of insurance executives are planning to invest in AI, while insurance companies that have already...
Difference between RPA and AI Agents

Difference between RPA and AI Agents

Business automation is now a strategic lever to increase efficiency, reduce operating costs and improve customer experience. Two technologies are often at the center of this process: RPA and AI Agents. Although both aim to automate processes, they are based on very...
chatbots in Manufacturing

chatbots in Manufacturing

In the context of Industry 4.0, the integration of advanced technologies is essential to improve productivity, quality and safety in production processes. Among these, chatbots in manufacturing emerge as key tools for intelligent automation, offering real-time support...
Virtual Agents for Banking

Virtual Agents for Banking

Virtual agents for banking are intelligent systems based on conversational and generative artificial intelligence, designed to interact with customers and operators through natural language, in a fluid, contextual and increasingly human way. Powered by large language...
chatbot or voicebot? that is the question.

chatbot or voicebot? that is the question.

Chatbots and voicebots – Customer satisfaction is the basis of every business’ success and when we talk about “satisfaction” we mean easy interaction, accuracy and quality of information. Deloitte study “Chat, Talk, Touch” reports that over 70%...
CHATBOTs in “energy & UTILITy” business

CHATBOTs in “energy & UTILITy” business

Chatbots in energy market – Energy and utilities market is a “service-oriented” business by definition and machine learning-based chatbots can bring this service at maximum levels. Customer experience and satisfaction for companies operating in this field are as...