How to prepare your company to use artificial intelligence? – Programs to automate business processes like chatbots can make employees a little nervous.
Any kind of change can be scary because it moves people out of their comfort zone.
Usually, the most widespread concern is that artificial intelligence could steal people’s jobs.
Reading chatbotsmagazine.com we found a post that did resonate with us.
CAN A CHATBOT TAKE MY JOB?
The answer is no. Artificial intelligence solutions such as chatbots have incredible potential to speed up the work of humans. For example, the chatbots generated with crafter.ai take care of the most boring and repetitive activities (such as always answering the same questions) leaving to people to provide the most qualified answers (see blend-mode).
How many times does a call center operator have to answer the same (trivial) question within a day?
GET YOUR COMPANY READY TO USE ARTIFICIAL INTELLIGENCE
The first step is to educate your employees showing them how chatbots can help them carry out their daily tasks.
Show in advance what part of their work will be covered by artificial intelligence in the future and help them focus on the more qualitative parts, such as the user experience of their customers.
Simply put, let them know that robots will take care of the most unpleasant parts of their jobs.
Troubleshooting still belongs to people. Your employees will have the ability to advance their careers as they take on new responsibilities.
In this way they will have the opportunity to be instrumental to the company transformation and advancement.
Once you have implemented an artificial intelligence solution and trained people to use it, empower them to come up with creative ideas on how to leverage the new solution.
People are the most important resource to make AI integration efficient.
Allow them to experiment with this technology, discuss about it with other people and send continuous improvement feedback.
This way they will play a key role in driving your business into the future.
FINAL CONSIDERATIONS ON HOW TO PREPARE YOUR COMPANY TO USE ARTIFICIAL INTELLIGENCE
- Involve your employees
- Make them understand that AI will not replace them
- Make people feel appreciated
- Make their new role understood
- Give the opportunity to experiment in creating new integration ideas