by fgiancarli | Nov 26, 2020 | crafter.ai-EN
Chatbot and IVR comparison (Interactive Voice Response) – IVR has reigned in the world of customer service for years. Today, communication takes place on many digital channels and young people are used to communicating via chat and voice messages. Why not start...
by fgiancarli | Oct 29, 2020 | crafter.ai-EN
a new way of marketing with artificial intelligence: part 1 – predictive algorithms – The sales cycle of companies provides, from the creation of the request to the collection, a path with three main phases: Pre SaleSaleAfter Sales THE ROLE OF MARKETING...
by fgiancarli | Oct 22, 2020 | crafter.ai-EN
The story of Samuel Pierpont Langley and artificial intelligence today – He was the best but was defeated by two brothers who believed that the impossible was possible. At the beginning of the twentieth century, the attempt to fly could be compared to artificial...
by fgiancarli | Oct 15, 2020 | crafter.ai-EN
Susanna’s chatbot case study – A friend of mine told me one day: “I have a small business, I can’t invest in artificial intelligence”. Susanna (invented name), can optimize many activities of her company such as pre-sales to generate new leads and...
by fgiancarli | Oct 8, 2020 | crafter.ai-EN
The benefits of conversational marketing – Conversational marketing is a real conversation between the customer and the brand. The company will be able to have a more human relationship with the customer due to the interaction with chatbots, call center...
