In the world of conversational AI, you can create AI agents with Crafter.ai, without any programming skills. In this article, we walk you through the main features of Crafter.ai, shown in a video, to help you make the most of its potential.
Quick Access and Intuitive Interface
Creating a chatbot with Crafter.ai starts with a simple and intuitive interface. After logging in with your credentials, you can start a new project by choosing a representative name for your chatbot, aligned with your brand or its main function.
The user-friendly interface guides you step-by-step through the initial configuration, allowing even less experienced users to navigate with confidence.
Handover Module Integration
One of the key features is the handover module, which ensures a smooth transition from chatbot to human operator in more complex cases. This helps maintain high-quality customer service at all times.
Multichannel Chatbot: WhatsApp, Messenger, Telegram, and More
Crafter.ai supports integration with major messaging channels, such as:
- Facebook Messenger
- Telegram
Integration is made easy thanks to prebuilt connectors available on the platform, such as Mitto, significantly expanding the reach of your virtual assistant.
Building the Knowledge Base
A solid knowledge base is essential for an effective chatbot. Crafter.ai allows you to easily add FAQs, predefined responses, and helpful content to ensure timely and consistent answers to user inquiries.
Smart Conversations with RAG (Retrieval-Augmented Generation)
One of the most advanced features of Crafter.ai is support for RAG technology, which enables the bot to retrieve information from uploaded documents in real time to generate contextualized and accurate responses.
Flow Designer for Process Automation
With the Flow Designer, you can build advanced conversational flows and automate actions such as:
• Sending automated emails
• Interacting with CRM, e-commerce, or ERP systems
• Executing direct API calls
This ensures a seamless, integrated, and fully customizable user experience tailored to your business needs.
Visual Customization of the Chatbot
To maintain consistency with your brand’s visual identity, you can:
• Upload your logo
• Customize chat colors
• Choose the bot’s position on the webpage
• Enable full-screen display for an immersive experience
Preview, Deployment, and Scheduled Publishing
Before going live, you can test your chatbot’s behavior using the integrated preview function and fix any issues. Deployment is simple: just paste a script into your website’s code.
There’s also a scheduled publishing feature, allowing you to launch the chatbot in line with your marketing or support strategy.
Monitoring and Continuous Improvement with the Analytics Dashboard
Once active, Crafter.ai provides an Analytics dashboard to:
• Analyze conversations
• Assess the quality of interactions
• Identify areas for improvement
This enables continuous optimization of chatbot performance, adapting to the evolving needs of your users.
Conclusion
Crafter.ai is a powerful and accessible solution for anyone looking to create customized, multichannel, and intelligent chatbots without writing code. With advanced features like the Flow Designer, API integration, RAG support, and performance analytics, it is the ideal ally for automating customer service and digitizing business processes.