Help desk e customer care chatbots

Our customer care chatbots take charge of customer care, help desk and support call center agents, suggesting answers and taking care of recurring tasks.

Join us in a demo to find out how to automate your customer care with crafter.ai artificial intelligence.
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Sorgenia chose crafter.ai to create chatbots
Special-ind chose crafter.ai to create chatbots
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Safety21 chose crafter.ai to create chatbots
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OPTIMIZE YOUR CUSTOMER CARE WITH
CONVERSATIONAL AI AGENTS

faq automation with chatbots

FAQs automation with our customer care chatbots

faq automation with chatbots
Our conversational AI agents handle over 98% of customers’ requests in full autonomy. Call centers agents can focus on qualitative rather than quantitative tasks, or even be allocated to a number of projects.
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BLEND-MODE CHATBOTS WORK TOGETHER WITH YOUR AGENTS

chatbots work together with your call center operator
Our conversational AI agents take care of customers independently and collaboratively transfer conversations to call center agents in case of need or if specifically required from the customer, thanks to their blend-mode feature.
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chatbots work together with your call center operator

SAVE UP TRAINING COSTS WITH ARTIFICIAL INTELLIGENCE

chatbot conversational AI agents support call center operators

Our conversational AI agents support call center operators, providing customers’ navigation data, marketing campaigns’ information and real-time offers or suggesting the most appropriate answers.

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chatbot conversational AI agents support call center operators
chatbot insight detailed analytics customer conversation

DETAILED CUSTOMERS’ CONVERSATION ANALYTICS

chatbot insight detailed analytics customer conversation
Conversational AI analytics provide you with an overview of customers conversations as well as chatbot’s performance, helping to improve engagement and decision making.
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CALL CENTER AUTOMATION CHATBOTS

Download our guide and let crafter.ai conversational AI agents show how to automate your call center.

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DO YOU NEED MORE?

INTEGRATIONS

You can integrate your ERP, CMS, CRM systems and much more.

Our bots can use the API of your systems (Sap, Microsoft Dinamycs, salesforce.com, etc…) to obtain the information useful to manage the conversation with your customers in the best way.

CUSTOM BOT

Our platform contains a number of brains (brains or features) to automate your business processes.

Contact us if you need a custom brain for your specific business domain.

LANGUAGES

Our bots can speak several languages including: English, Spanish, Italian and Russian.

Contact us if you need to create a chatbot in a different language.

Contact us