//Bing Web master tools
chatbot or voicebot? that is the question.

chatbot or voicebot? that is the question.

Chatbots and voicebots – Customer satisfaction is the basis of every business’ success and when we talk about “satisfaction” we mean easy interaction, accuracy and quality of information. Deloitte study “Chat, Talk, Touch” reports that over 70%...
CHATBOTs in “energy & UTILITy” business

CHATBOTs in “energy & UTILITy” business

Chatbots in energy market – Energy and utilities market is a “service-oriented” business by definition and machine learning-based chatbots can bring this service at maximum levels. Customer experience and satisfaction for companies operating in this field are as...
conversational commerce with ai chatbots

conversational commerce with ai chatbots

Conversational commerce with chatbots – As stated in “The Cluetrain Manifesto”, the 95 thesis publication posted on the web in 1999 as a manifesto for business companies operating in the modern interconnected market, “markets are...
2021 Artificial INTELLIGENCE TRENDS

2021 Artificial INTELLIGENCE TRENDS

2021 artificial intelligence trends – AI market has registered a record ££ billions dollars equity funding investment during 2020.  Organizations are seeking AI best practices for big data gathering and storage in different formats, AI models development,...
artificial intelligence in healthcare

artificial intelligence in healthcare

AI in healthcare – According to Accenture, beyond 40% of healthcare executives, consider AI as the technology that will have the main impact in healthcare field in the upcoming three years. Technologies such as machine learning and predictive analysis are...
Exploring technology in call center

Exploring technology in call center

In an era where 86% of consumers are willing to pay more for a better customer experience (Source: Deloitte), offering fast, accurate, and 24/7 support through technology in call center is an essential competitive advantage. The use of technology in call centers...