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virtual agents never stop learning

virtual agents never stop learning

Virtual agents continuous learning – What makes the user experience truly positive? Response speed, convenience, consistency, friendliness, but also empathy and “human touch”. These are the elements that emerge from PriceWaterhouseCooper’s...
Social media virtual assistants

Social media virtual assistants

Social media virtual assistants -According to Facebook data, 2 billion messages are exchanged between people and companies every month. Whatsapp, Telegram, Messenger, Instagram, Slack are communication channels between people, but also between people and businesses. A...
REAL TIME CUSTOMER EXPERIENCE

REAL TIME CUSTOMER EXPERIENCE

Real time customer experience – The secret to the competitive advantage in terms of customer experience lies in the ability to make decisions and to respond in real time. To give a definition of “real time” on the market and how companies are facing...
virtual supply chain assistants

virtual supply chain assistants

Virtual supply chain assistants – An Oracle survey on the future of customer experience conducted on a sample of international senior executives, reports that virtual agents will save more than $8 billion costs per year by 2022. Companies are now more aware of...
Conversational ai marketing

Conversational ai marketing

Conversational AI marketing – Marketing strategies have changed drastically in recent years: thanks to the evolution of technologies, but also following the change in consumer preferences towards direct access channels and participatory models. Conversational AI...
Conversational AI user experience

Conversational AI user experience

Conversational AI User Experience – Conversational AI is disrupting the way of working and doing business, by making human-machine interaction easier through natural language. Conversational UI are not only meant to automate repetitive tasks, but also to change...
Crafter.ai
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