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virtual agents never stop learning

virtual agents never stop learning

Virtual agents continuous learning – What makes the user experience truly positive? Response speed, convenience, consistency, friendliness, but also empathy and “human touch”. These are the elements that emerge from PriceWaterhouseCooper’s...
What can you do with a Social media virtual assistant?

What can you do with a Social media virtual assistant?

By 2025, 90% of marketers say social media automation is a strategic priority for increasing efficiency and reducing costs (source: Social Media Marketing Industry Report 2025 – Social Media Examiner). With the constant growth of digital channels, companies are...
REAL TIME CUSTOMER EXPERIENCE

REAL TIME CUSTOMER EXPERIENCE

Real time customer experience – The secret to the competitive advantage in terms of customer experience lies in the ability to make decisions and to respond in real time. To give a definition of “real time” on the market and how companies are facing...
virtual supply chain assistants

virtual supply chain assistants

Virtual supply chain assistants – An Oracle survey on the future of customer experience conducted on a sample of international senior executives, reports that virtual agents will save more than $8 billion costs per year by 2022. Companies are now more aware of...
A guide to Conversational AI  marketing

A guide to Conversational AI marketing

Conversational AI Marketing is a strategy that integrates conversational artificial intelligence into marketing processes, with the goal of personalizing customer interactions, automating responses, and driving conversions in real time. Thanks to intelligent chatbots,...
Conversational AI user experience

Conversational AI user experience

Conversational AI User Experience – Conversational AI is disrupting the way of working and doing business, by making human-machine interaction easier through natural language. Conversational UI are not only meant to automate repetitive tasks, but also to change...