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The impact of generative AI on the future of work
McKinsey research conducted through 63 use cases across 16 business functions reveals the potential of generative AI to increase the productivity level of human work.
GENERATIVE AI OPPORTUNITIES AND RISKS
Opportunities and limits of generative AI: the importance of human awareness and control to mitigate risks and maximize the benefits of new technologies
The era of machine customers
Within a few years, customer service requests will come from machine customers: virtual assistants who communicate with each other to provide a service to users