AI FOR SMALL BUSINESS
AI for Small Business is becoming increasingly central to Italian businesses, with a significant impact in strategic sectors such as manufacturing, healthcare, finance and public administration.
AI for Small Business allows for the automation of manual and repetitive tasks, reducing the risk of human errors and freeing up resources for more strategic tasks.
Thanks to the ability to analyze large volumes of data, AI allows SMEs to obtain detailed information on customer behavior, market trends and business performance.
The implementation of AI-based chatbots and virtual assistants allows Small Business to provide customer support quickly and efficiently, improving customer satisfaction and reducing response times.
AUTOMATION
Greater productivity and efficiency
COST REDUCTION
Better resource allocation.
OPTIMIZED SERVICES
AI agents for Small Business improve service quality and customer satisfaction.
Use Case AI
for Small Business
The AI agent for managing information and registration requests for the sports club Precision Skating is an example of artificial intelligence for small business.
With a limited investment, the sports club benefits from an AI agent that manages information requests from athletes, enthusiasts and members, providing real-time answers to questions about courses, times, locations and costs, without burdening the marketing and communications team.
The AI chatbot collects registrations, simplifying the digitalization of the membership process through integrated forms and is equipped with multi-lingual interaction capabilities to facilitate communication with international athletes.
SME AI Agents platform
Artificial intelligence for Small Business
Small and medium Companies often face budget and resource constraints, making it difficult to access advanced technologies such as Artificial Intelligence.
However, thanks to AI Agent building platforms such as Crafter.ai, AI becomes more accessible even for small businesses.
Solutions such as chatbots and AI agents for small business allow you to automate key tasks such as customer service, internal support and marketing, without requiring large investments in development or infrastructure.
These tools are the easiest and most cost-effective way to introduce AI to companies of any size, allowing them to optimize processes, improve efficiency and remain competitive in the market.
KPI monitoring and decision making
Thanks to the ability to analyze large volumes of data, AI for small business allows decision makers to obtain detailed information on customer behavior, market trends and business performance. This information facilitates more informed decisions and more effective business strategies.
The analytics dashboard, integrated within the Crafter.ai platform, allows you to have a clear view of what happens in the conversations between customers and AI agents, to understand customer needs and, in parallel, refine the chatbot’s response capacity.
SME AI Overview
Application Overview
Customer service and assistance
Chatbots and virtual agents to manage requests, improve support and reduce response times.
Sales and lead generation
AI to qualify leads, optimize the sales funnel and predict customer needs.
Data analysis
Collecting and interpreting data to make strategic decisions based on actionable insights.
One to one marketing
Create automated campaigns, analyze customer behavior, and provide personalized recommendations.
Automation
Optimize business processes, from inventory management to resource planning and order tracking.
HR e Recruiting
Automatic CV screening, skills analysis and improved candidate experience in the selection process.
The SME AI market
AI numbers
for SMEs
According to data from the AI Observatory of the Polytechnic University of Milan, Artificial Intelligence is still not very widespread among SMEs compared to large companies. Although 58% of small and medium-sized enterprises show interest in this technology, only a minority has actually launched concrete initiatives: 7% among small businesses and 15% among medium-sized businesses.
The report by the TIM Study Center and Intesa Sanpaolo Innovation Center – “Artificial Intelligence in Italy. Market, Innovation, Developments”, outlines a market in strong growth globally, from 115 billion euros in 2023 to 407 billion in 2027 (+ 37% annually) with Italy in line with the global trend. If large Companies will continue to dominate the market (61% share in 2027), SMEs represent the fastest-growing segment (+37.5%).
According to the report “AI 4 Italy: from theory to practice” by The European House Ambrosetti, published in 2023, large-scale adoption of AI could lead to an increase in GDP of up to 18.2% in the next 15 years in Italy.
%
SMEs interested in artificial intelligence
%
Growth of AI in Italian SMEs by 2027
%
AI-Generated GDP Increase in the Next 15 Years
About us
Our customers
AI-based platforms like AI Contract built with Crafter.ai offer individuals and small businesses a quick and easy way to create legally valid documents.
With the AI agent for sports associations from Crafter.ai we can answer any question in a few seconds and welcome new members in a simple and innovative way.
Insights
AI Agents for Small Business help small and medium companies to speed up innovation and increase operational efficiency, while reducing operating costs.
AI for legal services
AI Contract is an AI solution for SMEs applied to legal services, designed to make law more accessible through the use of Conversational AI to support the drafting of contracts with legal value.
The AI Market in Europe
According to Deloitte data, Generative AI is positioned as a technology capable of increasing organizational productivity to support the general economic growth of companies in European countries.
AI for sports associations
The AI agent for managing information and registration requests for the Hot Shivers team and the Precision Skating company in Milan is an example of how AI for SMEs can contribute to the productivity and efficiency of small-sized organizations, without weighing on costs and budgets.