Chatbot Video Tutorial
You can learn about the crafter.ai platform through our chatbot video tutorials.
These videos will guide you step by step through all
the main features of our platform, making
learning easy and engaging.
PLATFORM OVERVIEW
Crafter.ai is a SaaS platform for conversational artificial intelligence that allows you to create chatbots independently, without having to write code. Compared to other platforms, there is a completely new method for creating next-generation chatbots with an extremely high-performance chat GPT-like experience …
HOW TO CREATE A CHATBOT
To create your first chatbot with the crafter.ai platform, click on the button at the top right as shown in the video. Choose the language spoken by the chatbot and finally write the area of expertise of your bot. If you have difficulty, try clicking on the word examples and choose one from the list. After that, all you have to do is …
HOW TO EXPAND YOUR KNOWLEDGE BASE
In this area of our platform called teach you can expand the chatbot’s knowledge base. Let’s look at it together: On the left is the list of questions that the bot will have to be able to answer. This survey is made up of a part already populated with default information that you can modify whenever you want. The second part …
HOW TO CREATE A CONVERSATIONAL FLOW
Chatbot conversational flows are essentially predefined paths that a conversation can follow when you interact with the bot. Imagine talking to someone who has a script: depending on what you say, the person follows a series of pre-established responses to carry on the conversation. This is particularly useful when …
HOW TO INTEGRATE A LARGE LANGUAGE MODEL
With crafter you can create chatbots with 3 different types of artificial intelligence: flows and rules, machine learning and generative AI. In particular, generative AI is used to automatically expand the knowledge base of your chatbot, as we have seen in the previous videos, but also to provide the bot with a more fluid and …
HOW TO TRAIN AND TEST YOUR CHATBOT
Once the knowledge base has finished loading, go to the “training” area of the platform. Click on the button as shown in the video to train the chatbot on your knowledge base. Once the learning is finished, go to the “preview” area to test your bot. Click on the “test your bot” button and wait for the loading to finish …
HOW TO DEPLOY
YOUR CHATBOT
Putting your chatbot online is very simple. Go to the last step of our platform called “deploy” and click on the button as shown in the video. At this point a dedicated server will be created for your chatbot. At the end of the procedure, a code will be generated to insert in the “head” field of your html page and …
HOW TO IMPROVE BOT PERFORMANCE
In some cases, the chatbot may not understand the requests made by your users. For example, because you did not foresee the information searched by your customers in your knowledge base, as shown in the video. The crafter.ai platform helps you by reporting these misunderstandings in the “improve” section …
HOW TO SOLVE CHATBOT CONFLICTS
To further improve the understanding of your chatbot and prevent you from making mistakes, our platform has a conflict control feature. Conflicts are very similar sentences that can confuse your chatbot. If you enter the same information in multiple questions in the knowledge base, your chatbot may respond …
Analytics, transcripts and csv reports
The crafter platform provides an analytics dashboard with which you can monitor the performance of your bots. Select the time range you want to analyze. Wait for the quick loading and read all the conversations that your users have exchanged with the bot. If you need it, you can also download a detailed report in “csv” …
LIVE CHAT TRANSFER CONVERSATION
You can add the ability to pass the conversation to a real operator to your bot. To do this, go to the “setup” area of the platform and click on the button as shown in the video. At this point, enter the times in which your operators are available to receive the conversation. Specify how many seconds the operators will …
HOW TO MAKE A LEAD GENERATION CHATBOT
When you activate the handover module, as shown in the previous video, you can also enable a basic lead generation feature. If an operator is unable to respond to the user’s request in time, the chatbot will propose a recontact to the user by recording their information. To do this, go to the “teach” area of the platform …
HOW TO CREATE A CHATBOT FOR WHATSAPP,
TELEGRAM OR FACEBOOK MESSENGER
You can connect your chatbot to other channels such as “telegram”, “whatsapp” or “facebook”. To do this, go to the “setup” area and choose which channel to connect your bot to. Click on the button as shown in the video and fill in the necessary fields. In particular, for whatsapp you will first have to create an account on Twilio or Mitto …
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