Helpdesk & Lead generation chatbot
Success story
Nuovenergie Spa’s helpdesk chatbot manages first-level assistance in the pre-sales and post-sales stages and integrates the lead generation functionality to facilitate contact and follow-up activities by agents.
Lead generation chatbot
Nuovenergie’s virtual helpdesk assistant integrates the lead generation functionality to facilitate contact and follow up activities by call center agents.
If necessary, the virtual assistant gives the user the possibility to book a call from the contact center, collecting the customer’s contact information, after sharing the privacy policy.
“The adoption of conversational AI has strengthened our omnichannel strategy and improved the user experience. Thanks to the expertise of Athics and their experience in the Utilities sector, we quickly implemented a solution that puts the satisfaction of our customers at the center”.
The helpdesk chatbot
The helpdesk chatbot effectively manages 1st level assistance requests, both in the pre-sales and post-sales phases, responds in real time to frequently asked questions, provides support on technical or commercial issues and guides the user through the various steps, necessary to complete tasks such as requesting quotes, managing bills or accessing customer services.
Helpdesk and lead generation chatbots with Crafter.ai
CONVERSATIONAL and GENERATIVE AI
Helpdesk & lead generation
Results
User Experience
Nuovenergie’s virtual assistant offers quick and precise responses, simplifying the digital experience and reducing waiting times, with a significant increase in customers and prospects’ satisfaction.
Operational efficiency
The virtual assistant independently manages first level requests, freeing operators for more complex cases and improving the quality of service, with a reduction in operating costs.
Lead generation & conversion rate
Structured data collection and time flexibility make follow up activities more effective, increasing prospects’ conversions and strengthening relationships with existing customers.