browser navigation
ai agent
Success story
Emapi’s browser navigation AI agent facilitates the web site navigation path and self-care information retrieval by users.
browser navigation
EMAPI is the Mutual Assistance Body for Italian Professionals made up of 17 private social security institutions, through which supplementary health services and welfare treatments are guaranteed to 1,300,000 registered Italian professionals.
With the aim of facilitating the search for information for professionals and offering simplified access to services, Emapi management has decided to integrate an AI agent to support the navigation path within the website.
“The chatbot, with its autonomy and intuitiveness, is a useful tool to help navigate the Emapi site. The platform is constantly evolving and is truly usable and simple to use.”
Self-care automation
The browser navigation AI agent guides users in finding information quickly and precisely, dividing navigation based on associated bodies and insurance coverage.
The chatbot improves the user experience through selection menus (select the cash register, select the health coverage), which allow the user to precisely identify their area of interest.
Browser navigation AI agents
Conversational AI and Generative AI
Emapi’s Browser navigation
AI Agent
Results
Self care Automation
The AI agent helps reduce the volumes of telephone and email requests, borne by operators.
User experience
The virtual assistant promotes the improvement of the user experience, thanks to an facilitated and personalized navigation path.
Multi-touchpoint integration
The AI agent works to support Emapi’s multi-touchpoint strategy which includes web, spid and mobile app channels.