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Generative AI in Contact Centers

Generative AI in Contact Centers

The integration of Generative AI in Contact Center is changing customer care interactions. Generative AI becomes a virtual colleague to support human activity, which remains, however, central to the task of supervising, adapting, controlling and orienting the...
retail chatbots to customize purchasing experience

retail chatbots to customize purchasing experience

The integration of retail chatbots technology into the retail sector has become increasingly popular important for attracting customers to physical stores and creating engaging shopping experiences. The use of advanced technologies such as virtual and augmented...
conversational ai with WHATSAPP chatbots

conversational ai with WHATSAPP chatbots

CONVERSATIONAL AND INTERACTIVE MARKETING Conversational Ai with Whatsapp has become one of the main communication channels for companies, allowing them to reach customers directly and effectively. Whatsapp large user base provides businesses with a tremendous...
chatbots save summer

chatbots save summer

In Summer, many companies are preparing to face moments of downtime and reorganization of activities, as well as, a reduced presence of staff on vacation. On the other hand, companies operating in the tourism sector are facing the most intense period of the year in...
The impact of generative AI on the future of work

The impact of generative AI on the future of work

Generative AI has the potential to change the anatomy of work by empowering individual workers and automating tasks that impact daily productivity levels. This is what emerges from the McKinsey research “The economic potential of generative AI: The next...
GENERATIVE AI OPPORTUNITIES AND RISKS

GENERATIVE AI OPPORTUNITIES AND RISKS

According to the latest McKinsey report “The economic potential of generative AI”, the value of generative AI can be estimated between 2.6 trillion dollars up to a maximum of 4.4 trillion dollars a year: the equivalent of 4.4% of world production....
How do Autonomous AI Agents talk to each other?

How do Autonomous AI Agents talk to each other?

Until a few years ago, the concept of machine customer introduced by Gartner referred to connected devices capable of performing automated actions on behalf of users, such as purchasing goods, booking services or sending requests for assistance. Today, however, we...
conversational Shopping with AI

conversational Shopping with AI

According to the latest industry analyses, Conversational AI Shopping is set to become one of the pillars of the customer experience in retail. Grand View Research predicts that the global Conversational AI market will reach 26.6 billion by 2030, a sign of growing...
AI for digital insurance: All you need to know

AI for digital insurance: All you need to know

In 2025, AI for digital insurance will be one of the main transformation factors for the Insurance Sector. According to McKinsey, over 70% of companies are already using AI technologies in at least one core function, and the trend is growing. From conversational...
ai for a personalized customer experience

ai for a personalized customer experience

According to a survey conducted by Forrester Consulting in September 2022 and commissioned by CSG Systems International: among over 480 CX executives, 60% said they have invested in customer engagement solutions (CES) in response to users’ changing expectations...