How to speed up online sales with a chatbot for business customer service? Let’s find out together with our client Sorgenia.
Sorgenia Corporate Customer Service Chatbot: Efficiency and Innovation
In the Italian energy landscape, Sorgenia stands out for its ability to innovate and adopt cutting-edge technological solutions. An emblematic example is the implementation of a chatbot for corporate customer service. This tool, called GEA, has transformed customer interaction, optimizing sales and assistance processes.
GEA: The Chatbot at the Service of the Sorgenia Customer
GEA is a virtual assistant developed with the Crafter.ai platform, designed to support both post-sales customer service and the path of potential customers in the pre-sales phase. This chatbot for Sorgenia’s corporate customer service was created to meet the needs of increasingly digital users, who want quick and precise answers without having to go through traditional telephone channels.
Features and Benefits of GEA Chatbot
Sorgenia’s corporate customer service chatbot offers a wide range of features, including:
- Customized quote calculation: GEA can guide the user through a flow of questions to estimate costs and provide tailored offers.
- Assistance in site navigation: The chatbot provides real-time support to resolve doubts and critical issues that may arise during navigation, such as identifying the POD or PDR.
- Lead collection: GEA collects contact information and details on user requests, even outside of call center opening hours, for effective and timely recontact.
- Integration with operators: Sorgenia’s corporate customer service chatbot does not completely replace human intervention, but integrates it synergistically. Operators have access to an intuitive platform that provides them with all the information they need to best assist customers.
The Impact of GEA Chatbot on the Company
The introduction of a chatbot for corporate customer service has brought numerous benefits to Sorgenia:
- Increased efficiency: GEA has made it possible to automate answers to frequently asked questions, freeing call center agents from repetitive tasks and allowing them to focus on more complex requests.
- Improved user experience: Users appreciate the speed, accuracy and availability of the chatbot, which provides immediate and personalized assistance.
- Increased conversions: GEA has proven to be an effective tool for acquiring new customers, guiding them through the subscription process and providing all the information needed to make an informed decision.
- Reduced costs: Automating part of the customer service has allowed Sorgenia to optimize resources and reduce operating costs.
In conclusion, implementing a chatbot for corporate customer service like GEA is a strategic choice for companies that want to improve customer service efficiency, optimize sales processes and offer a high-level user experience. Sorgenia, with its innovative approach, confirms itself as a point of reference in the energy sector.