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crafter.ai magazine
Success stories, insights, resuts and future scenarios
about chatbot and machine learning employment
in corporates’ business’ strategies.
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2022 Conversational AI trends
Growth of the AI market, “no code AI” platforms, virtual AI assistants and new dynamics of users’ interaction and customer care show the growing trend of conversational AI.
santa claus virtual assistant
Coping with the volumes of repetitive requests and organizing deliveries respecting the needs and expectations of customers is not just Santa Claus’ problem
self service customer care
Virtual agents are the self service contact channel that give instant answers and guide customers through the “resolution journey” by routing requests to the most suitable channel.