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crafter.ai magazine
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ai CARE: customer care with AI
Integrating Conversational AI into the contact center does not mean simply creating and deploying a chatbot. Let’s find out the steps for a successful implementation.
the value of conversational insights
Conversations with customers on a large scale and across all channels, have the potential to drive the growth of the entire company: from the contact center, to marketing, from the product team to the sales force.
2022 Customer Experience Trends
Customer experience with AI: reinventing the customer experience to compete on the market in 2022.