save on your resources by automating your
call center

You can avoid your operators wasting time caused by the management of repetitive requests from customers.
Our chatbots handle over 90% of conversations and at the same time they know when your customers need to talk to a real person

The operator is helped by artificial intelligence

 

The customer can decide whether to speak to a real person

marketing initiatives updated independently

In addition, our chatbots suggest to your agents the best answers to give updated with your marketing initiatives based on the profile of your customers, in real time!

marketing information suggested by chatbot and AI

analyze the conversations with your customers

It will be possible at any time to check the conversation list and create accurate “personas” of your customers.

Find out what was the decisive conversation that led to the closure of a contract, a sale, new leads or the best conversational flow in order to reach your business goal.

real-time notifications between customers and operators

Your agents will always know when a customer wants to talk to them thanks to crafter’s notification system.

Just take off the autopilot and start chatting.

Agents will be able to focus on the quality of responses leaving 90% of repetitive conversations to the bot.

notification system
chatbot analytics per monitorare la performance tra operatori di call center, chatbot e clienti

Use analytics to improve your sales

You can understand how a campaign is doing, what are the most successful promotions, which is people workload, understand the greatest concerns of customers and analyze the performance of operators and chatbot.

 

Find out more about our chatbot analytics >>

free live demo

We will contact you just to schedule your demo day.

DO YOU NEED MORE?

INTEGRATIONS

You can integrate your ERP, CMS, CRM systems and much more.

Our bots can use the API of your systems (Sap, Microsoft Dinamycs, salesforce.com, etc…) to obtain the information useful to manage the conversation with your customers in the best way.

custom bot

Our platform contains a number of brains (brains or features) to automate your business processes.

Contact us if you need a custom brain for your specific business domain.

Languages

Our bots can speak several languages including: English, Spanish, Italian and Russian.

Contact us if you need to create a chatbot in a different language.