AI for Energy & Utilities
AI solutions for the Energy sector facilitate customer interaction and operational processes in a market where speed, reliability, and continuous availability are essential.
Intelligent agents in the energy sector simplify recurring requests such as bill information, consumption data, fault reporting or contract changes, improving customer satisfaction through real-time 24/7 responses.
Thanks to the integration of advanced language models (LLM) and Retrieval Augmented Generation (RAG), utilities can offer multichannel and multilingual support across all digital touchpoints.
Customer inquiries resolved on initial contact without the need for transfer to an operator.
Greater customer satisfaction thanks to immediate and accurate 24/7 responses.
Reduction in human operator workload with autonomous management of up to 40% of requests.
Nuove Energie: Helpdesk & Lead Generation Chatbot
Nuove Energie's chatbot manages first-level assistance requests in the pre-sales and post-sales stages and integrates lead generation functionality to facilitate contact and follow-up activities by agents.
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AI Agent Platform for Energy & Utilities
AUTOMATE ENERGY CUSTOMER CARE
With Crafter.ai you can create scalable and always-available AI agents for the energy sector, drastically reducing the workload on operators and improving customer satisfaction.
Thanks to the No-Code Conversation Designer, even utilities without specialized technical resources can configure agents capable of handling bills, consumption data, fault reports and quotes across all digital channels.
Via API, AI agents integrate with CRMs, billing systems and utility management platforms, providing precise and contextual real-time responses.
The Human in the Loop module allows you to transfer the conversation to an operator at any time. The RAG system ensures responses are based exclusively on your company data.
Crafter.ai Agent
Online · energy customer support40%
Requests handled
-30%
Response times
4.7/5
Satisfaction
Requests by type
Requests handled — monthly trend
MONITOR YOUR ENERGY AI AGENT PERFORMANCE
Crafter.ai analytics give utilities a complete, real-time view of all interactions between the AI Agent and customers: request types, recurring topics, resolution times and satisfaction levels.
The dashboard allows you to analyze the most frequent consumption patterns, fault reports by geographic area and request peaks, optimizing contact center resource allocation.
This detailed view supports strategic decisions, improves customer satisfaction and increases the utility's competitiveness in the liberalized market.
The integration of AI Agents transforms the energy customer care model from reactive to proactive, anticipating customer needs and offering personalized solutions in real time.
Application overview
Discover the main applications of AI Agents for the Energy & Utilities sector and how they can transform your business.
Customer Care Automation
Automatically manage bill, account, rate, payment, and FAQ inquiries 24/7.
Pre-Sales Assistance
Facilitates the generation of quotes and supports customers in filling out forms.
Lead Generation
Identifying needs, collecting contacts, and facilitating follow-up by sales agents.
Reports and updates
Reporting of blackouts or outages and real-time updates on restoration times.
Bill Assistance
Automatic explanation of changes in consumption or billing items.
Post Sales Support
After-sales assistance, direct debit activation, and meter readings.
The AI technologies behind our platform
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for the Energy & Utilities sector.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
We chose Crafter.ai because it was the solution that, best of all, allowed us to obtain excellent results, in a simple and extremely usable way for our customers, integrating perfectly with our systems.
The adoption of conversational AI has strengthened our omnichannel strategy and improved the user experience, putting our customers' satisfaction at the center.
Frequently asked questions
What is AI for Energy & Utilities?
AI for Energy & Utilities is the set of artificial intelligence solutions — chatbots, AI agents, voicebots — that automate customer care, bill management, outage reporting and outbound communications for energy utilities.
How can an AI Agent improve a utility's customer care?
An AI Agent for utilities understands customer requests in natural language, accesses contract and consumption data in real time through API integration, and responds autonomously via chat, email, WhatsApp and voice. When needed, it transfers the conversation to a human operator with full context.
What processes can be automated in the energy sector?
The main automatable processes include: FAQ management for bills and consumption, quote generation, contact collection for lead generation, fault reporting and updates, direct debit activation, meter readings and contract change support.
How long does it take to implement an AI solution for a utility?
Timelines depend on the complexity of processes to be automated and required integrations with existing CRM and management systems. Typically, a basic AI Agent can be operational within a few weeks thanks to the Crafter.ai No-Code platform.
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