AI Solutions for ITSM
AI for ITSM solutions are revolutionizing the way organizations manage IT support and services.
In a world where fast IT issue resolution is critical to business productivity, AI Solutions for ITSM have become an indispensable ally for IT teams that want to offer impeccable support.
Thanks to generative AI and RAG technology, AI Agents autonomously handle first-level requests — from password resets to ticket creation — freeing IT specialists to focus on high-value activities.
Resolve 65% of tickets without human intervention
Natively connected to Microsoft Teams and ITSM systems
Accurate and secure answers thanks to the RAG system
BESTWAY EUROPE'S ITSM CHATBOT IN MICROSOFT TEAMS
The ITSM chatbot developed for Bestway Europe Spa supports the Level 1 IT Help Desk service for employees through Microsoft Teams integration, autonomously handling common requests such as Wi-Fi, password reset, VPN and network folders.
Success Storyimproved user experience
operational efficiency
IT team productivity
Application overview
Discover the main applications of AI Agents for AI Solutions for ITSM and how they can transform your business.
Self Service IT
Automates self-resolution of common issues, reducing IT team workload and improving employee productivity.
Password & Account Reset
Fully automated management of resets, unlocks and provisioning without helpdesk intervention.
Ticket Management
Automatic ticket opening, priority classification and routing to the correct specialist team.
IT Request Fulfillment
Automated workflows for resource provisioning, software installations and access management.
Analytics & Reporting
Real-time dashboard with performance KPIs, SLA metrics and insights to continuously optimize IT service.
FAQ & IT Policy
Always up-to-date knowledge base to automatically answer questions on procedures, security and compliance.
AI Technologies for AI Solutions for ITSM
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for AI Solutions for ITSM.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
The chatbot allows us to provide immediate support to our employees, drastically reducing downtime and lightening the IT team's workload.
The adoption of conversational AI has strengthened our omnichannel strategy and improved the user experience.
Frequently asked questions
What are AI Solutions for ITSM?
AI Solutions for ITSM are intelligent agents that automate first-level IT support through natural language. They handle tickets, password resets, access requests and IT FAQs autonomously, 24 hours a day, with native integration in Microsoft Teams and major ITSM systems.
How does Crafter.ai integrate with Microsoft Teams?
Through a native connector, Crafter.ai integrates directly into Microsoft Teams. Employees can open tickets, reset passwords, request access and get IT support directly from Teams chat, without switching to other tools.
Which ITSM systems does Crafter.ai support?
Crafter.ai integrates via API with major ITSM systems: ServiceNow, Jira Service Management, Zendesk, Freshservice and others. It also supports integration with Active Directory and Azure AD for automatic account and permission management.
How long does it take to implement an ITSM AI agent?
Typically 2-4 weeks for a basic configuration. Crafter.ai's no-code platform allows you to customize conversational flows and knowledge base without specialized technical resources, significantly accelerating go-live times compared to traditional ITSM solutions.
Is the Crafter.ai platform GDPR compliant?
Yes, Crafter.ai is fully GDPR compliant. The RAG system ensures all responses are based exclusively on your corporate knowledge base without sharing data with third-party models. User data is processed securely and in compliance with European privacy regulations.
Ready to transform AI Solutions for ITSM?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.