Scenario
Precision Skating is a Sports Association recognized by CONI and the FISG (Italian Ice Sports Federation).
The association was born in Milan in 1990 as the first synchronized ice skating school in Italy, based on the precision skating technique, introduced in Italy by Andrea Gilardi, historic coach and choreographer of the Hot Shivers team: the award-winning synchronized ice skating team, which represents Italy at the World Ice Skating Championships and participates in high-level international competitions.
The growth in popularity of synchronized ice skating and the successes of the Hot Shivers team have led to an increase in requests for information from potential members, parents and enthusiasts on the association's website.
Automated Management of Requests
The AI agent for sporting clubs developed with the Crafter.ai platform manages information requests from athletes, fans and members, providing real-time answers to questions about courses, times, locations and costs, without burdening the marketing team and communication.
The AI agent collects registrations, simplifying the digitalization of the membership process through integrated forms and is equipped with multi-language interaction capabilities to facilitate communication with international athletes.
Results Achieved
Operational efficiency: The AI agent for communication management promotes the autonomous management of requests, lightening the load on staff and improving operational efficiency.
Increase in enrollments: Immediate access to information helps to increase the number of registration applications made independently.
Multi-language user experience: The AI agent guarantees fluid interaction in all languages, breaking down communication barriers and promoting inclusiveness.