AI Retail Solutions
AI Retail Solutions are transforming the shopping experience and customer engagement!
AI Retail solutions enable brands to offer high-performance omnichannel support, reducing request resolution times through intelligent automation, increasing conversion rates through personalized recommendations and contextual assistance.
Thanks to omnichannel Conversational AI, RAG technology and LLM models, retailers can reduce response times, increase customer satisfaction and free up commercial team resources for high-value activities.
Offer personalized shopping experiences for every customer
Reduce operational costs and team response times
Integrate chat, voice, social, email and WhatsApp in one platform
VEGA CARBURANTI'S CUSTOMER CARE AI CHATBOT
Bruno, Vega Carburanti's AI chatbot, automatically answers questions about the Vega card, billing and card activation. It handles complex requests in natural language and, when needed, transfers the conversation to a human operator with full context continuity.
Success Storyretailers adopt AI
conversion rate
customer support
AI Platform for Retail
EXTEND THE OPERATIONAL CAPACITY
With Crafter.ai you can create scalable and accessible AI Agents for Retail, significantly extending the operational capabilities of your commercial and support team.
Thanks to its ease of use, even organizations without specialized resources can create AI agents that provide an omnichannel, personalized customer experience.
Via API, our AI Retail Agents integrate easily into external systems such as CRM, e-commerce platforms and social channels, optimizing operational efficiency.
The handover module allows you to transfer the conversation to a human operator at any time, ensuring context continuity. The RAG system ensures precise and secure responses based on your real data.
Crafter.ai Retail
Online · pre-purchase support+30%
Conversions
€85
Avg order value
4.7/5
Satisfaction
Assisted purchase channels
Assisted purchase growth — monthly trend
OPTIMIZE RETAIL PERFORMANCE WITH DATA
Crafter.ai analytics offer advanced tools to monitor AI Agent performance and optimize your customers' shopping experience.
The dashboard provides access to conversation data between users, AI agents and operators, allowing managers to evaluate the effectiveness of interactions and identify areas for improvement.
This detailed view supports strategic decisions, improves customer satisfaction and increases company competitiveness in the retail market.
The integration of AI Agents transforms the retail customer care model from reactive to proactive, anticipating customer needs and offering personalized solutions in real time.
Application overview
Discover the main applications of AI Agents for your retail operations and how they can transform your business.
Customer Support
Automate 24/7 customer support in natural language, reducing operator workload.
Pre-Purchase Support
Guide customers in product selection with personalized suggestions based on preferences and purchase history.
Order & Returns Management
Instant access to order status and automated return process without human intervention.
Cross-selling & Up-Selling
Propose complementary products and contextual upgrades to increase average order value.
Loyalty & Retention
Personalized one-to-one communications on loyalty programs to increase customer retention.
Outbound Promotions
Automatically send personalized promotions and offers on WhatsApp, email and other channels.
The AI technologies behind our platform
Crafter.ai combines the most advanced AI technologies to offer a complete and customizable solution for your retail operations.
Integration Channels
Integrate Crafter.ai AI Agents on the channels most used by your customers.
What they say about us
The adoption of conversational AI has strengthened our omnichannel strategy and improved the user experience. Thanks to the expertise of Athics and their experience in the Utilities sector, we quickly implemented a solution that puts the satisfaction of our customers at the center.
The potential of conversational AI was immediately clear. With CRAFTER.AI we have the possibility to open a two-way communication channel with our partners, receive instant feedback and provide assistance with the aim of optimizing the relationship with our affiliates and the performance of our campaigns.
Frequently asked questions
What is AI for Retail?
AI for Retail is the set of artificial intelligence solutions — chatbots, AI agents, voicebots — that automate customer support, order management, cross-selling and outbound communications in the retail sector.
How does an AI Agent work in retail?
An AI Agent in retail understands customer requests in natural language, accesses product and order data in real time through API integration, and responds autonomously via chat, email, WhatsApp and voice. When needed, it transfers the conversation to a human operator with full context.
Which channels can I integrate AI Retail solutions on?
Crafter.ai integrates with web chat, WhatsApp, email, voicebot, social media (Facebook, Instagram) and mobile apps. You can manage all channels from a single omnichannel platform.
Is AI for Retail suitable for small retailers too?
Yes. The Crafter.ai platform is designed to be accessible even to organizations without specialized technical resources, thanks to a No-Code Conversation Designer and flexible plans suited to different traffic volumes.
How long does it take to implement an AI solution in retail?
Implementation times vary based on the complexity of the processes to be automated and the integrations required. Typically, a basic AI Retail Agent can be operational within a few weeks.
Ready to transform your retail operations?
Request a free demo and discover how Crafter.ai can revolutionize your processes with intelligent AI Agents.