HR Onboarding Chatbot Automation
Humanitas Research Hospital is a University and Research Hospital, the first in Italy certified by the Joint Commission International as an Academic Hospital. It hosts an excellent Research Center with over 400 researchers and Humanitas University, specializing in life sciences and innovative medical training.
With the aim of optimizing the staff onboarding process and ensuring an excellent user experience for candidates, Humanitas Research Hospital chose Athics for the development of a HR Onboarding chatbot to support the HR team.
The Best Experience with a Human Resources Chatbot
The human resources chatbot, integrated into the WhatsApp channel, collects data, forms and pre-compiled documents, providing material such as company policies and operational procedures.
The chatbot guides the onboarding process in Italian and English and answers questions about credentials, badges, canteen, parking and technical support, sending daily reminders until the process is complete. The HR team monitors progress via a dashboard with progress indicators.
Results Achieved
Faster onboarding: The chatbot decreased the completion time of the onboarding process by automating information collection and document management.
Operational efficiency: The HR team can focus on higher value-added activities, reducing the burden of data entry activities.
Employee experience: The onboarding path becomes simple and personalized. The chatbot provides immediate support and the multilingual functionality makes it easier for International resources to understand.