virtual agents for social media

multicanalità conversational ai crafter integrazione whatsapp, facebook messanger, telegram, slack

According to Facebook data, every month 2 billion messages are exchanged between people and companies.

Thanks to Virtual Agents for social media, organizations can build relationships with customers through their favorite messaging platforms and social media.

multicanalità conversational ai crafter integrazione whatsapp, facebook messanger, telegram, slack
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Autoresponder for whatsapp, telegram, facebook messenger, …

assistente virtuale per il call center

56% of people prefer to text rather than call customer service.

Whatsapp, Telegram, Messenger, Instagram, Slack are communication channels between people, but also between people and companies.

With the rise of corporate messaging platforms, social media are the most important channels to interact with customers wherever they are.

assistente virtuale per il call center

we integrate with

virtual agents per whatsapp
virtual agents per slack
virtual agents per facebook messanger
virtual agents per telegram
virtual agents per Instagram

Lead generation through social media

virtual agents for lead generation by whatsapp, telegram, wordpress, instagram, facebook messenger or slack

Conversational AI agents engage customers through messaging apps and retrieve customers’ contact data during the conversation.

Virtual agents are able to identify the marketing campaign a new lead is coming from and engage the customers by suggesting offers in line with their interests.

virtual agents for lead generation by whatsapp, telegram, wordpress, instagram, facebook messenger or slack

virtual assistants on your social pages

assistente virtuale pagine facebook

With the rise of corporate messaging platforms, social networks represent one of the most important channels to be monitored.

Integrating a virtual assistant within your social pages means responding to customer requests 24/7 and increasing the conversion rate of your marketing campaigns, thanks to the direct engagement of the bot.

assistente virtuale pagine facebook

conversation’s handover from social media

handover assistente virtuale operatore call center su whatsapp telegram facebook messanger slack instagram

Integrating virtual agents into social platforms means giving your customers exactly what they expect when interacting with your brand:

-Immediate responses
-Problem solving
-More detailed information.

In case of need, the virtual assistant may
transfer the conversation from the social platform to a customer service online operator.

handover assistente virtuale operatore call center su whatsapp telegram facebook messanger slack instagram

virtual agents
for wordpress

assistenti virtuali per wordpress

Conversational AI agents created with CRAFTER.AI™
can be easily integrated on the wordpress platform.
Just copy and paste a line of code in the head section
of the html page to put your virtual assistant
into production in no time.

FAQ management and quotes generation

conversational ai agents for pre sales automation by whatsapp, telegram, wordpress, instagram, facebook messenger or slack

Virtual agents support the customer during the purchase process and provide information on shipping costs, delivery times and methods in real time.

In the post-sales stage, customers logged in the reserved area can get information on closed orders and carry out dispositive operations such as retrieving a proof of purchase to activate the purchase guarantee.

conversational ai agents for pre sales automation by whatsapp, telegram, wordpress, instagram, facebook messenger or slack

the value of conversational insights

Conversations with customers on a large scale and across all channels, have the potential to drive the growth of the entire company: from the contact center, to marketing, from the product team to the sales force.

2022 Customer Experience Trends

Customer experience with AI: reinventing the customer experience to compete on the market in 2022.

2022 Conversational AI trends

Growth of the AI ​​market, “no code AI” platforms, virtual AI assistants and new dynamics of users’ interaction and customer care show the growing trend of conversational AI.

santa claus virtual assistant

Coping with the volumes of repetitive requests and organizing deliveries respecting the needs and expectations of customers is not just Santa Claus’ problem

fast time to market conversational ai saas platform

FAST time to market

fast time to market conversational ai saas platform

With CRAFTER.AI™ you can select from a ready-to-use brains’ library the functionality that best suits your needs (Q&A, lead generation, handover etc.)
You can easily deploy your virtual assistant in 6 simple steps. For any customization you may need, we are available to create your own conversational AI solution in a few weeks.

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DO YOU NEED MORE?

integrations

You can integrate your ERP, CMS, CRM systems and much more.

Our bots can use the API of your systems (Sap, Microsoft Dinamycs, salesforce.com, etc…) to obtain the information useful to manage the conversation with your customers in the best way.

custom bot

Our platform contains a number of brains (brains or features) to automate your business processes.

Contact us if you need a custom brain for your specific business domain.

languages

CRAFTER.AI™ Conversational AI agents can speak any language.

Contact us if you need your virtual agent to interact in a specific language.