Autoresponder for whatsapp, telegram, facebook messenger, …

56% of people prefer to text rather than call customer service.

Whatsapp, Telegram, Messenger, Instagram, Slack are communication channels between people, but also between people and companies.

With the rise of corporate messaging platforms, social media are the most important channels to interact with customers wherever they are.

Lead generation through social media

Conversational AI agents engage customers through messaging apps and retrieve customers’ contact data during the conversation.

Virtual agents are able to identify the marketing campaign a new lead is coming from and engage the customers by suggesting offers in line with their interests.

virtual assistants on your social pages

With the rise of corporate messaging platforms, social networks represent one of the most important channels to be monitored.

Integrating a virtual assistant within your social pages means responding to customer requests 24/7 and increasing the conversion rate of your marketing campaigns, thanks to the direct engagement of the bot.

conversation’s handover from social media

Integrating virtual agents into social platforms means giving your customers exactly what they expect when interacting with your brand:

-Immediate responses
-Problem solving
-More detailed information.

In case of need, the virtual assistant may
transfer the conversation from the social platform to a customer service online operator.

FAQ management and quotes generation

Virtual agents support the customer during the purchase process and provide information on shipping costs, delivery times and methods in real time.

In the post-sales stage, customers logged in the reserved area can get information on closed orders and carry out dispositive operations such as retrieving a proof of purchase to activate the purchase guarantee.