How to automate your call center? Read more about sorgenia chatbot’s case study
Download the full report about Sorgenia chatbot’s case study.
Sorgenia’s primary need was to ensure a customer care service level equal or superior to the traditional call center’s service, furthermore optimizing contact center’s workloads at competitive costs.
” We have chosen crafter.ai because it is the solution that better than other platforms, allowed us to reach great results, being extremely easy to use and perfectly embeddable in our internal systems “
crafter.ai conversational AI agents can handle over 98% of conversations with full autonomy
athics proposed crafter.ai SaaS platform solution for the creation of machine learning-based chatbots to automate the pre-sale process.
Pursue your business goals with chatbots
Sorgenia’s presales chatbot pursues specific goals, depending on conversations’ trends, such as:
CUSTOMER CARE (Q&A)
UP-SELLING and CROSS-SELLING
SUPPORT TO FORMS’ FILING
SUPPORT TO OPERATORS
How does a lead generation chatbot work?
Up-selling and cross-selling marketing chatbots
How to automatically generate quotations
How to reduce customers’ churn rate ?
How to speed up agents’ training and save costs
In the handover environment the chatbot remains active in background to support customer care operators, by providing answers’ suggestions.
This feature supports the call center operators in their daily job, reducing possible mistakes and contributes to the training of new-hire employees.
How to monitor conversations between chatbots, customers and agents?
Read the full interview about Sorgenia’s chatbot case study on our blog
Chatbots in energy market – Energy and utilities market is a “service-oriented” business by definition
and machine learning-based chatbots can bring this service at maximum levels.
Customer experience and satisfaction for companies operating
in this field are as…
Save up to 70% development costs with chatbot automation. crafter.ai Conversational AI agents for expand their features over time and do not set limits on the number of messages you can send and receive.
DO YOU NEED MORE?
You can integrate your ERP, CMS, CRM systems and much more.
Our bots can use the API of your systems (Sap, Microsoft Dinamycs, salesforce.com, etc…) to obtain the information useful to manage the conversation with your customers in the best way.
Our platform contains a number of brains (brains or features) to automate your business processes.
Contact us if you need a custom brain for your specific business domain.
Our bots can speak several languages including: English, Spanish, Italian and Russian.
Contact us if you need to create a chatbot in a different language.