How to automate your call center?
Read more about sorgenia chatbot’s case study
Download the full report about Sorgenia chatbot’s case study.
Sorgenia’s primary need was to ensure a customer care service level equal or superior to the traditional call center’s service, furthermore optimizing contact center’s workloads at competitive costs.
” We chose CRAFTER.AI™ because it was the solution that, best of all, allowed us to obtain excellent results, in a simple and extremely usable way for our customers, integrating perfectly with our systems. “
crafter.ai conversational AI agents can handle over 98% of conversations with full autonomy
athics proposed crafter.ai SaaS platform solution for the creation of machine learning-based chatbots to automate the pre-sale process.
Pursue your business goals with chatbots
Sorgenia’s presales chatbot pursues specific goals, depending on conversations’ trends, such as:
CUSTOMER CARE (Q&A)
LEAD GENERATION
UP-SELLING and CROSS-SELLING
SUPPORT TO FORMS’ FILING
CONTRACTS’ SUBSCRIPTION
SUPPORT TO OPERATORS
How does a lead generation chatbot work?
Before calling, operators can view the conversation’s history to identify customer’s issues or needs.
Up-selling and
cross-selling marketing chatbots
How to
automatically
generate quotations
How to reduce customers’ churn rate ?
The chatbot remains active in background and automatically opens the chatroom in case of compile errors.
How to speed up agents’ training and save costs
In the handover environment the chatbot remains active in background to support customer care operators, by providing answers’ suggestions.
This feature supports the call center operators in their daily job, reducing possible mistakes and contributes to the training of new-hire employees.
How to monitor conversations between chatbots, customers and agents?
Read the full interview about Sorgenia’s chatbot case study on our blog
Chatbots in energy market – Energy and utilities market is a “service-oriented” business by definition
and machine learning-based chatbots can bring this service at maximum levels.
Customer experience and satisfaction for companies operating
in this field are as…
DO YOU NEED MORE?
INTEGRATIONS
You can integrate your ERP, CMS, CRM systems and much more.
Our bots can use the API of your systems (Sap, Microsoft Dinamycs, salesforce.com, etc…) to obtain the information useful to manage the conversation with your customers in the best way.
custom bot
Our platform contains a number of brains (brains or features) to automate your business processes.
Contact us if you need a custom brain for your specific business domain.
LANGUAGES
CRAFTER.AI™ Conversational AI agents can speak any language.
Contact us if you need your virtual agent to interact in a specific language.