How to automate your call center? Read more about sorgenia chatbot’s case study

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Download the full report about Sorgenia chatbot’s case study.

Sorgenia’s primary need was to ensure a customer care service level equal or superior to the traditional call center’s service, furthermore optimizing contact center’s workloads at competitive costs.

Cover Case Study Sorgenia pre sales chatbot

” We have chosen crafter.ai because it is the solution that better than other platforms, allowed us to reach great results, being extremely easy to use and perfectly embeddable in our internal systems “

Alessandro Bertoli

Customer Service & ICT director, Sorgenia

crafter.ai conversational AI agents can handle over 98% of conversations with full autonomy

athics proposed crafter.ai SaaS platform solution for the creation of machine learning-based chatbots to automate the pre-sale process.

Sorgenia chose crafter.ai to create chatbots
Special-ind chose crafter.ai to create chatbots
mw.fep chose crafter.ai to create chatbots
Safety21 chose crafter.ai to create chatbots
Istituti clinici scientifici maugeri logo cliente crafter
chatbot customer care sorgenia

Pursue your business goals with chatbots

chatbot customer care sorgenia

Sorgenia’s presales chatbot pursues specific goals, depending on conversations’ trends, such as:

CUSTOMER CARE (Q&A)
LEAD GENERATION
UP-SELLING and CROSS-SELLING
SUPPORT TO FORMS’ FILING
CONTRACTS’ SUBSCRIPTION
SUPPORT TO OPERATORS

chatbot lead generation case study sorgenia

How does a lead generation chatbot work?

chatbot lead generation case study sorgenia
If agents are temporarily unavailable, chatbots collect customers’ information details (first providing the link to the privacy policy terms) and send data to operators that will call back clients, according to their contact preferences. Before calling, operators can view the conversation’s history to identify customer’s issues or needs.
upselling cross selling marketing chatbot case study

Up-selling and cross-selling marketing chatbots

upselling cross selling marketing chatbot case study
The bot pursues up-selling objectives. Customers interested to the “Energy” service, for example, are offered an “Energy&Gas” proposal, combined with the associated available promotion (for example, the Amazon coupon promo showed here).
How to automatically generate quotations with chatbots

How to automatically generate quotations

How to automatically generate quotations with chatbots
The chatbot can independently produce a quotation on the basis of information provided by users and collects further useful details in order to calculate a quotation.
The bot proactively supports the client in the contract subscription's process

How to reduce customers’ churn rate ?

The bot proactively supports the client in the contract subscription's process
The bot proactively supports the client in the contract subscription’s process, and contributes to customers’ churn reduction. The chatbot remains active in background and automatically opens the chatroom in case of compile errors.
support chatbot customer care operators

How to speed up agents’ training and save costs

support chatbot customer care operators

In the handover environment the chatbot remains active in background to support customer care operators, by providing answers’ suggestions.
This feature supports the call center operators in their daily job, reducing possible mistakes and contributes to the training of new-hire employees.

dashboard supervisor call center between chatbot operators and client

How to monitor conversations between chatbots, customers and agents?

dashboard supervisor call center between chatbot operators and client
Call center’s supervisors will have real time control of interactions between chatbot, customers and agents and take over anytime.

Read the full interview about Sorgenia’s chatbot case study on our blog

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Chatbots in energy market – Energy and utilities market is a “service-oriented” business by definition
and machine learning-based chatbots can bring this service at maximum levels.
Customer experience and satisfaction for companies operating
in this field are as…

YOUR BUSINESS GROWS TOGETHER WITH YOUR BOT

Save up to 70% development costs with chatbot automation. crafter.ai Conversational AI agents for expand their features over time and do not set limits on the number of messages you can send and receive.

 

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DO YOU NEED MORE?

INTEGRATIONS

You can integrate your ERP, CMS, CRM systems and much more.

Our bots can use the API of your systems (Sap, Microsoft Dinamycs, salesforce.com, etc…) to obtain the information useful to manage the conversation with your customers in the best way.

custom bot

Our platform contains a number of brains (brains or features) to automate your business processes.

Contact us if you need a custom brain for your specific business domain.

 LANGUAGES

Our bots can speak several languages including: English, Spanish, Italian and Russian.

Contact us if you need to create a chatbot in a different language.