by Eleonora | Feb 17, 2022 | crafter.ai-EN
Customer engagement with chatbots – Customer expectations are growing while artificial intelligence and conversational AI are changing communication between customers and brands. This is why it is important to proactively engage customers and prospects. customer...
by Eleonora | Feb 10, 2022 | crafter.ai-EN
Customer service virtual assistants – 57 billion conversations happen every year in contact centers around the world, while 1.2 trillion USD is spent on voice calls in contact centers globally.On the other hand, as showed in Markets&Markets Research,...
by Eleonora | Feb 3, 2022 | crafter.ai-EN
Working with AI – Artificial intelligence is changing the way users interact with organizations, but also the way they work, favoring the emergence of new professionals. In the specific context of Conversational AI, for example, the more structured companies are...
by Eleonora | Jan 27, 2022 | crafter.ai-EN
Customer Care with AI – In the era of “customer centricity”, the value of customer care service is measured by the ability to generate customer satisfaction and loyalty. How? The panel of Customer Care Executives interviewed by CCW – Contact...
by Eleonora | Jan 20, 2022 | crafter.ai-EN
Conversational insights value – Every day 2.5 quintillion bytes of data are created globally to serve the sales force or marketing, or to guide the strategy of positioning new products on the market. Artificial intelligence and machine learning tools make it...
