AI CHATBOT
WITH TRIPLE INTELLIGENCE

AI chatbot platform

Crafter.ai is the platform for creating chatbots that combine different types of conversational AI.

Our AI chatbots personalize the conversation experience by integrating the artificial intelligence that best suits to your needs and personalizing messages on users’ profiles.

Choose the intelligence of your AI chatbot among generative AI, machine learning, flows and rules and automate your conversations.

No Credit Card required

No Coding required

AI chatbot platform

what can you obtain
with our
chatbots

CONTACT CENTER
COSTS SAVING

  • 70% 70%

Costs optimization, better management of contact center resources, facilitate your agents’ focus agenti on value added activities, self customer care.

TRAINING
COSTS SAVING

  • 60% 60%

Operators’ training on the job, automatic production and suggestion of responses, analysis of messages and source touchpoints.

CONVERSION RATE
DIGITAL SALES

  • 23% 23%

Increase in conversion rate and lead generation, increase in sales opportunities, live engagement in every stage of sales funnel

REDEMPTION
DIGITAL MARKETING

  • 19% 19%

Better tergeting and costs’ optimization of marketing campaigns, multi-channel engagement and customization of user’s experience

FIND OUT HOW
TO
BENEFIT YOUR BUSINESS

CUSTOMER
CARE

SALES
MARKETING

HUMAN
RESOURCES

OTHER
FUNCTIONS

profilazione psicometrica chatbot

Customized conversational experience

Give the right message to every customer!
Crafter.ai is the first chatbot platform that integrates psychometric profiling
to adapt the messages to the user profile.

WHICH ARTIFICIAL INTELLIGENCE DO YOU NEED?

AI Chatbots with a supervised approach

GENERATIVE AI

We integrate generative AI for the automatic generation of the chatbot knowledge base through prompting, document upload, copy/paste of the web page URL, or via API.

MACHINE LEARNING

Our chatbots are able to catch and analyze contextual data to understand the different conversational intents and respond correctly, for an optimized user experience.

FLOWS AND RULES

With Crafter.ai you can use the technology that best suits your needs. For example, you can guide your users’ conversation through buttons and rule-based flows.

chatbot api integration

AI chatbot API integration

Crafter.ai can be integrated into any system that exposes restful APIs to both send and receive information and create personalized omnichannel experiences at scale via WhatsApp, Web, Facebook Messenger, CRM, ERP, ecommerce platforms and other management systems.

AI chatbot API integration

CHECK AI CHATBOT PERFORMANCE

AI chatbot analytics

The analytics dashboard allows you to access conversational data exchanged between users, chatbots and customer care agentsto optimize the quality of your services, intercept customer needs and constantly improve the chatbot’s performance.

AI chatbot analytics

HUMAN IN THE LOOP in chatbots

AI chatbot handover for call center operator

AI chatbots facilitate human contact in case of need of intervention by an operator.
The handover dashboard of Crafter.ai platform allows agents and supervisors to maintain a continuos control over conversations and guide artificial intelligence in managing requests (human in the loop).

AI chatbot handover for call center operator

Some customers

our customers with AI chatbot

A strong push towards digitalization and innovation

Roberto Renai

President, ADF - Acquedotto del fiora

Precise answers while enhancing the CX

Alberto Maggi

Chief Operating Officer, MW.FEP

The solution integrates perfectly with our systems

Alessandro Bertoli

Customer Service & ICT Director, Sorgenia

AI chatbot
customers’ use cases

View and download the success stories of our AI chatbots.